February 24, 2004
Bank One has installed more than 1,000 talking ATM machines throughout the United States. In addition to Bank One branches, Machines are located in a number of community locations, including supermarkets, drugstores, airports, subway stations, college campuses, hospitals, office buildings, sports arenas, and Disney theme parks. Features and functionality of the bankís talking ATMís have been increased. The machines can now conduct a deposit and withdrawal as a single transaction, confirm dollar amount before the transaction is processed, perform transactions from multiple accounts of the same type and some provide audio instructions in Spanish as well as English. This is in addition to the basic ATM functions of deposit, withdrawal, money transfer, and balance inquiry already supported.
Accessible banking for the blind at Bank One extends to the entire customer experience. Bank One now provides information, including bank and credit card statements, in Braille, cassette, and large print. Raised line checks are now available at the same price as standard basic checks. In addition, Bank Oneís bill pay service is free to the blind.
To learn more visit the Bank One accessibility World Wide Web page at:
This is a long URL which may need to be copied and entered directly into the address bar of your web browser. The page can also be reached from the bankone.com home page by choosing the ďabout Bank OneĒ link and then selecting ďaccessibility at Bank OneĒ.
Any standard headphone with a mini-jack works with the talking ATMís, such as those used with portable tape players and radios. Bring your own headset to the machine or get one for free at bank branches with the talking atm's or by calling the bankís talking ATM assistance line toll free at 877.241.8665. Representatives can also help callers locate talking ATMís and receive reports of problems or malfunctions.
Bank One talking ATM locations also can be obtained online through the Bank One ATM locator at:
The locator can find the three nearest talking ATMís or provide a list of all the talking ATMís in a state, listed by city. New locations are being added monthly, so check regularly
If you have not used a talking ATM before, bank staff can provide a hands on demonstration at the branches with talking ATMís. You can also learn how to use the machines from an exhaustive orientation that plays continuously when the headphones are plugged into the audio jack.
For questions or concerns about Bank One blind banking, contact the bank by e-mail at:
or by telephone at 877.241.8665.
or blind leader Kelly Pierce or attorney Lainey Feingold who along with Linda Dardarian of the law firm Goldstein, Demchak, Baller, Borgen & Dardarian have been working with Bank One since 1999 at:
The locations below are listed alphabetically by state and within each state, locations are listed alphabetically by city. Multiple listings at the same street address usually mean multiple talking ATMís at that address. The bank is currently in the process of a major upgrade and replacement of its ATM fleet with all new ATMís being equipped with audio. Depending on what has been upgraded or replaced, the talking ATM can be anywhere on the site, inside, outside, or in a branch itself so look around. All talking ATMís have Braille and highly visible print signs stating that the ďATM is audio-enabled for the visually impaired.Ē
Courtesy of Kelly Pierce