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Cynthia Diane Waddell, JD


Santa Clara University School of Law 8/03- Present
Adjunct Faculty, Lecturer in Law

Teach Disability Law course covering the Americans with Disabilities Act of 1990, the Rehabilitation Act of 1973, as amended, and the Help America Vote Act of 2002, for credit towards law degree.  Course designed to qualify for certificate in the Public Interest and Social Justice program.

International Center for Disability Resources on the Internet 8/02 – Present        
Executive Director and President
Law, Policy, Technology Subject Matter Expert

Serve as the Executive Director for a non-profit 501(c)(3) enterprise effort to continue the mission of ICDRI: to collect a global knowledge base of quality disability resources and best practices and to provide education, outreach and training based on these core resources.  Provide project leadership for Accessibility Oversight Professional Consulting Services for meeting national and international standards for accessible design of electronic and information technology.  Core services include providing government and executive briefings, technical training, accessibility review of web sites, quality assurance reviews, voting services, IT vendor executive briefings, accessibility IT standards development and project reviews, policy compliance reviews and Request for Proposals assistance.  Frequent speaker at universities, national and international conferences on technical standards and global law and policy issues surrounding accessibility.  Clients include governmental agencies, the United Nations, universities and the private sector.  Serve as expert in Clinton and Bush administration as well as United Nations expert on accessible design of technology and the built environment.

CIBER Accessibility Center of Excellence 10/00 - 8/02
Principal Consultant
Law, Policy, Technology Subject Matter Expert

By utilizing expertise in disability legislation, technology and technical accessibility standards, provide education and professional consulting services for access to electronic and information technology for persons with disabilities. Clients include local, State, Federal and foreign government agencies and cabinet level officials seeking to comply with Disability Rights law. In the private sector, services for higher education institutions as well as technology vendors include education, accessibility assessment, design guidance and strategic policy and implementation consulting services. Selected examples of services:

State of California, Governor’s Office: October 2000 - January 2001 Engaged to provide quality assurance technical services for new CA State Portal; Conducted checkpoint reviews during website design and strategic points throughout development process for compliance with W3C Web Content Accessibility Guidelines; January 2001-May 2001 Developed Portal Styleguide for State Department Webmasters incorporating ADA issues

Awards: CA Portal won three national awards for outstanding achievements in accessibility, usability and technology innovation: 2001 Best of the Web from Center for Digital Government Technology Magazine; Most User-Friendly State Web Site in US by PricewaterhouseCoopers Endowment for The Business of Government; and 2001 Technology Innovation Best Practices Award from Technology Managers Forum.

State of California, Executive Branch: Engaged to provide Executive Briefings and technical training on US Electronic and Information Technology Accessibility Standards for Governor’s Executive Leadership Forum (State CIOs and IT managers), California Department of Information Technology IT Managers, and California Franchise Tax Board IT Managers

California County CIO’s and California State University CIO’s: Provided Executive Briefings on US Electronic and Information Technology Accessibility Standards

Ohio State Treasurer and US Coast Guard Headquarters: Developed course materials and labs covering Electronic and Information Technology Accessibility Standards and International technology standards for assessing and remediating web pages with a combination of automated and manual procedures.

European Commission: Sole US speaker engaged to provide keynote at European Union conference on new Federal IT procurement laws for “Design for All” European Day of the Disabled event, Brussels, Belgium. December 2001

US Department of Justice 4/95 - Present
ADA Mediator
Participated in Key Bridge Foundation ADA Mediation Project on pro bono basis for
U.S. Department of Justice program and assigned ADA Title III cases for mediation.

City of San Jose, California 3/95 - 9/00
Disability Access Coordinator, Office of the City Manager

Served as central expert for City management on State and Federal disability rights laws, including ADA and the Rehabilitation Act of 1973. Developed policy, provided citywide training and coordinated implementation of ADA Self-Evaluation and Transition Plan through 21 City departments including human resources, police and fire. Managed Disability Access Liaison program and ADA grievance program for complaints filed against the City. While developing compliance strategies for the workplace, authored the first local government Accessible Web Design Standard that was recognized as a best practice by the U.S. government. Served as liaison between the City, the community of persons with disabilities, and organizations serving persons with disabilities. Provided keynotes and training for Section 508 coordinators, federal CIO’s, Government Technology, Fedweb, and international conferences.

Santa Clara University  8/94 - 1996, 1999
Santa Clara, California
Consultant, Americans with Disabilities Act/504

Hired by University President to create a comprehensive ADA/ Section 504 compliance plan for the university. Chaired and directed ADA Task Force of department representatives to develop policies and implementation procedures covering employment, student programs and services, and construction. Drafted training manual on employment disability discrimination, reasonable accommodation tracking policies and trained faculty and staff. Conducted ADA and CA Title 24 Building survey of campus for compliance and provided recommendations for barrier removal for access to student programs, services and the workplace.

Santa Clara County Counsel 1997 - 1998
Santa Clara County, California
Trial Preparation Consultant and Trainer

Assisted Santa Clara County in-house counsel for ADA trial preparation. On separate matter provided ADA training to all court personnel per USDOJ settlement.

Employment Law Center Summer 1993
San Francisco, California
Legal Intern

Created an ADA Litigation Plan for impact strategies under the Employment Title for in-house attorney training manual. Interned as a Dan Bradley Fellow and provided direct legal services on employment at Workers’ Rights Clinic.

Student Resource Center, Santa Clara University, California 8/92 - 12/92
Acting Assistant Director, Disabled Student Resources

Provided disabled student services in compliance with ADA and Section 504 of the Rehabilitation Act. Developed compliance policies for access to the learning environment for students and coordinated with faculty and administrative staff.

California Center for Law and the Deaf 12/91-7/92
San Jose, California
Law Clerk

Assisted in both state and national representation of deaf and hard of hearing clients. Conducted client office/prison interviews, case follow-up, and legal research concerning employment discrimination, disability law and FCC emergency captioning. Provided database design guidance.

Lindabury, McCormick & Estabrook, 12/80 - 7/82
Westfield, New Jersey
Litigation Paralegal

First paralegal hired at firm to assist partners in complex matter involving breach of contract, conversion and pollution allegations.

Bank of America, 6/78 - 6/80
Southern California Headquarters, California
Litigation Paralegal

First paralegal hired as a Bank Officer for litigation defense in Legal Department. Assisted in complex litigation involving world banking, securities, negotiable instruments, contracts, construction, commercial and agricultural lending.


National Task Force on Technology and Disability
(Report to President and Congress to be released Summer of 2004)

Federal Accessibility Forum (Section 508 -Accessible Information Technology) http://www.accessibilityforum.org/

Member, National Committee for Information Technology Standards (NCITS) V2 IT Access Interfaces Technical Committee http://zing.ncsl.nist.gov/ncits/index.html

World Wide Web Consortium (W3C) Web Accessibility Initiative (WAI) Interest Group http://www.w3.org/WAI 

The Internet Society, Web Accessibility Chapter

HTML Writers Guild AWARE Center (Accessible Web Authoring Resources and Education Center)  http://aware.hwg.org     

International Accessibility Board, Portuguese Accessibility Guidelines, Country of Portugal http://www.acessibilidade.net/doc/acessibilidade/forum/intern_forum.html 


2004 State of Florida Davis Productivity Award for Partnership Category with Governor Bush’s ADA Working Group

2003 Government Technology Inaugural Award for Leadership in Accessible Technology and for Pioneering Advocacy and Education by Government Technology at GTC West Accessibility Symposium May 2003 Sacramento Conference

2002 Commendation by Board of Supervisors, County of Santa Clara for service

“Top 25 Women on the Web” by San Francisco Chapter of Webgirls, International in 1998

Helen Putnam Grand Prize for Excellence by the California League of Cities in 1997 for the development of the City of San Jose Accessible Web Design Standard

State of the City Honoree by Mayor Susan Hammer at the January 1995 State of the City Address for the City of San Jose. Commended for work on the ADA Self-Evaluation and Transition Plan adopted by City Council in Fall 1994

Outstanding Young Woman of America 1981


Co-Chair, Santa Clara County Committee to Prevent Violence Against People with Disabilities 12/99 - Present
Appointed to serve on Task Force to assist County in the implementation of the Violence Prevention Action Plan approved by the Santa Clara County Board of Supervisors. Activities include international survey of best practices and serving as Moderator for Silicon Valley public hearings.

Member, Access Code Advisory Committee, State of CA
12/94 - Present
Appointed by California Building Standards Commission to review building code changes, evaluate testimony received at Code Advisory hearings and to recommend action for access regulation codification in CA Title 24 Building Code to the CA Building Standards Commission. Currently Serving as Vice-Chair.

Commissioner, Santa Clara County Advisory Commission for People with Disabilities 4/94 - Present
Appointed by the Santa Clara County Board of Supervisors to advise Board on County programs and services affecting persons with disabilities. Provided accessibility evaluation of County voting equipment and drafted voting accessibility information for voter ballot information materials. Currently serving as Chair.

Representative, National Organization on Disability
1995- 2000
Appointed by Mayors Susan Hammer and Ronald Gonzales as City of San Jose Representative for the community

Member, Disabled Access Advisory Board, City of San Jose, CA
6/94 - 2/95
Appointed by San Jose Mayor and City Council to develop criteria for determining unreasonable hardship pertaining to disabled access construction. Serve as voting member for business entity appeals for equivalent facilitation under CA Title 24 Building Code.

Commissioner, Disability Advisory Commission, City of San Jose
10/92 - 2/95
Appointment by Mayor to advise City Council on delivery of city services for people with disabilities and to promote disability rights. Elected Chair 1993 - 1995.

Member, ADA Task Force, City of San Jose
3/92 - 2/95
Appointed to Task Force to assist City in developing Self-Evaluation and Transition Plan as required under the Americans with Disabilities Act of 1990.


California Center for Law and the Deaf, Fremont, CA

TransAccess, San Jose, CA

Wordcasters Corporation, Palo Alto, CA


Santa Clara University School of Law, Juris Doctor, May 1994
Santa Clara, California
Honors at Graduation: Public Interest Scholar in Disability Rights, Anne Hannon Smith Award and the SCU Law Alumni Award for dedication and service to the university and community

Honors: Dan Bradley Public Interest Fellow, SCU Public Interest Fellow, 1991-93 Law Faculty Scholarship Recipient, 1992-93 Law School Honorary Service Awards

University of Southern California, Law Center, Legal Assistant June 1980
Los Angeles, California
Graduate of American Bar Association approved Paralegal program

University of Exeter, England, Rotary International Graduate Fellow 1975-76
Exeter, England
Postgraduate research in comparative family law; Rotary Club Speaker in England & Scotland

University of Southern California, B.A. Speech Communications, Cum Laude
Los Angeles, California June 1974
Honors: USC Outstanding Graduating Student 1974; Mortar Board (Women’s National Honorary); Dean’s List of Academic Excellence; USC Honors at Entrance

Cambridge University, England, USC-Cambridge University Scholar Summer 1973


University of California at Berkeley School of Law (Boalt Hall), Disability Law Symposium Panelist, "Disability Rights Law: Impact on Electronic and Information Technology" March 2002

Santa Clara University School of Law Guest Lecturer “The Accessible Web: Legal and Technical Standards Update” at request of University President September 2001

California State University, Office of the Chancellor, ITS, “Overview of Law & Policy for IT Accessibility” April 2001

Texas A&M University, ADA Seminar “Internet Accessibility and the ADA” George Bush Presidential Conference Center, College Station, Texas April 2001

Stanford University Industrial Affiliates Program “Law and Policy Update: ADA and Section 508” November 2000

California Association on Postsecondary Education and Disability (CAPED) 23 rd Annual Conference: Education, Technology and Students with Disabilities: Planning for an Accessible Millennium “World Wide Web Access in the Public Sector” San Jose, CA October 1998

San Jose State University, School of Library & Information Science, LIBR 220-01 Libraries and the Law Guest Lecturer “Libraries and Legal Access by Patrons with Disabilities” September 1998

Santa Clara University School of Law, Law 409A Telecommunications and Technology Law Guest Lecturer “The Americans with Disabilities Act and the Internet” April 1998

San Jose State University, Workability IV Program, Guest Speaker “ADA and Employment” March 1997

Santa Clara University School of Law, Public Interest Coalition, Guest Lecturer “ADA and Other Access Laws” Spring 1995 and Spring 1994

Santa Clara University Challenges 1995 Conference Panelist “Bridging the Gap: Communication, Understanding, Respect” Santa Clara, CA Spring 1995

California Bar Examiners and CA Independent Law School Deans ADA Training Program Panelist on ADA/504 Accommodations, Disability Rights, Education and Defense Fund Summer 1993

Santa Clara University School of Law, Disability Law Speaker Series, Moderator, Public Interest Clearinghouse Spring 1993

Santa Clara University School of Law, Disability Rights Law Course, Speaker on issues in providing direct legal services for the deaf Fall 1992

Santa Clara University School of Law, Interviewing, Counseling and Mediation Course, Speaker on how to provide legal services to people with disabilities Summer 1992


Constructing Accessible Web Sites, Legal contributor for Chapters 2 and 13: “Overview of Law” and “US Web Accessibility Law in Depth” published April 2002 by glasshaus http://www.icdri.org/constructing_accessible_web_site.htm  ISBN 1904151000.

“Universal Design for the Internet” Co-authored with Michael Burks, Membership Briefing #2, The Internet Society http://www.isoc.org/briefings/002 August 2001

“Will NFB Renew their ADA Web Complaint Against AOL?” National Disability Law Reporter, Vol. 18, Iss. 5 August 2000

“Questions About Electronic Signature Bill: Will Everyone Be Able to Participate?” Commentary June 2000 www.icdri.org/questions_about_electronic_signa.htm  The Internet Society Press Release www.isoc.org/isoc/media/releases/000703pr.shtml 

“An Overview of Law & Policy for IT Accessibility: A Resource for State and Local IT Policy Makers” Co-authored with Mark D. Urban June 2000 http://www.icdri.org/an_overview_of_law_.htm 

“Electronic Curbcuts: Universal Access for Everyone” December 1999 iMP: The Magazine for Information Impacts, a publication of the Center for Information Strategy and Policy, an affiliated organization of the Association of Computer Machinery Digital Library http://www.icdri.org/electronic_curbcuts.htm 

“Electronic Curbcuts: The ADA in Cyberspace” December 1999 Human Rights, Volume 27, Number 1, Winter 2000, an American Bar Association Magazine for the Section of Individual Rights and Responsibilities. http://www.abanet.org/irr/hr/winter00humanrights/waddell.html 

“The National Federation of the Blind Sues AOL” December 1999 Human Rights, Volume 27, Number 1, Winter 2000 http://www.abanet.org/irr/hr/winter00humanrights/waddell2.html  

“Suit Targets Cyberspace for ADA Compliance” December 1999 National Disability Law Reporter, Highlights, Volume 16, Iss. 5

“The Growing Digital Divide in Access for People with Disabilities: Overcoming Barriers to Participation in the Digital Economy” commissioned by the US government (National Science Foundation and US Department of Commerce) for the first national conference on the impact of the digital economy. Selected for re-publication for the World Economic Development Congress and World Bank/IMF Summit in September 1999 and for the United Nations Economic Forum in Geneva in June 2000. Currently undergoing foreign language translations. Referenced by US Attorney General Janet Reno in Section 508 Self-Evaluation for federal agencies and by numerous international government forums. May 1999 http://ww.icdri.org/the_digital_divide.htm 

“Is Your Site ADA-Compliant . . . or a Lawsuit-in-Waiting?” Co-authored with Kevin Lee Thomason November 1998 Internet Lawyer, Iss. 4.11 http://www.icdri.org/is_%20yoursite_ada_compliant.htm   

“Applying the ADA to the Internet: A Web Accessibility Standard” Written at the request of the American Bar Association for their national summit on disability rights and blueprint for the next century. June 1998; Cited in The Accessible Future, a June 2001 report to the US President and Congress by the National Council on Disability  http://www.icdri.org/applying_the_ada_to_the_internet.htm 

“Electronic Curbcuts for Government Web Sites: Making Your Web Site Accessible” Fall 1997 ADA Update, a quarterly publication of the ADA Training Project for State and Local Governments, National League of Cities

“Electronic Curbcuts: How to Build an Accessible Web Site” Co-authored with Leslie M. Campbell for CAPED Communiqué, California Association of Post-Secondary Education on Disability, Spring 1997 Issue. Presented at Sixth International World Wide Web Conference in April 1997 and at International Leadership Forum for Women with Disabilities in June 1997 http://www.icdri.org/ecc.htm 

“Treble Damages & Attorney’s Fees in California: Remedies for Access Under the Unruh Civil Rights Act and the Americans with Disabilities Act” November 1995 34th Annual Convention of the Consumer Attorneys of CA


The Internet Society INET2002 “US Web Accessibility Law and Policy” for Accessibility Panel, Washington DC, June 2002

European Commission and European Disability Forum European Day of Disabled People “Design for All” Brussels, Belgium December 2001

California Counties Information Services Directors Association (CO CIOs) “ADA & Accessibility to Information” Buena Park, CA October 2001

Florida ADA Convention: Making It Happen “The Accessible Web: ADA/508 Compliance Keynote” Governor Jeb Bush ADA Working Group Orlando, Florida August 2001

California Franchise Tax Board “Accessible Web: Legal and Technical Issues” Sacramento June 2001

Government Technology GTC-West 2001 “ADA/508 Compliance: Accessibility Guidelines for the Web” Sacramento, CA May 2001

NASHIRE (NASCIO) 2001 Midyear Conference Corporate Roundtable Austin, Texas May 2001

Government Technology Executive Leadership Forum “ADA/508 Requirements: Accessible Web” Phoenix, Arizona April 2001

CSUN International Technology and Persons with Disabilities “Overview of US Law & Policy for IT Accessibility” EASI Track, Los Angeles, CA March 2001

GTC 2001-Southwest “ADA/508 Compliance: Accessibility Guidelines for the Web” Austin, Texas February 2001

State of California Department of Information Technology “Executive Briefing: Accessible Web Issues & Updates” Sacramento, CA February 2001

Executive Institute 2001 On e-Government “The Accessible Web: Issues & Updates” State of CA Executive Branch Napa, CA January 2001

WebNet World Conference on the WWW and Internet “Universal Web Accessibility Symposium 2000 Keynote” San Antonio, Texas October 2000

USGSA Section 508 Coordinator Training Keynote Gettysburg, Pennsylvania September 2000

California Association of Clerks and Election Officials: Voters with Special Needs Subcommittee “Accessible Web: Legal & Technical Update, San Francisco, CA August 2000

California Association of Museums Conference, Museum Computer Network “Universal Web Access” San Jose, CA August 2000

INET 2000- Global Summit and Satellite Event “Global & Everyone Access” Tutorial “Building Accessible Web Sites, or Making Sure Everyone Gets Your Message,” Panel “The Internet and People with Disabilities, Satellite Event “ US Law & Policy Update: Accessible Web” Yokohama, Japan July 2000

Local Government and the Americans with Disabilities Act: Professional Development Conference for Managers and Elected Officials Keynote “Access to Electronic and Information Technology” Flagstaff, Arizona July 2000

Digital Clubhouse 2000, Moderator and Speaker, Disability Awareness Panel and Workshop, Digital Clubhouse, Sunnyvale Town Center Mall, Sunnyvale, CA June 2000

Bay Area Public Sector Web Professionals, “Public Sector Web Accessibility: Legal & Technical Update” Berkeley Yacht Club, Berkeley, CA June 2000

Governor’s Office of Innovation Briefing, “E-Government Blueprint Initiative: Accessibility of Electronic & Information Technology Briefing” Governor’s Council Room, CA State Capitol, Sacramento, CA May 2000

Boosting the Net Economy 2000: European Focus Participant in Global Village Think Tank Online Debate Sponsored by Headstar & Bull Information Systems, United Kingdom April 2000

VIP Voting Integrity Conference, “New Challenges to the American Voting Franchise” Washington DC April 2000

CSUN Technology and Persons with Disabilities International Conference “US Legal Issues: Access to Electronic & Information Technology” Equal Access to Software and Information (EASI) Track, Los Angeles CA March 2000

West Coast Electronic Government Forum “Accessibility: The Other Digital Divide” Government Technology, Foster City, CA March 2000

Special Meeting of the Association for Women in Computing and the DC Association of Internet Professionals “Universal Web Access: Current Reality or Futuristic Dream?” American Association for the Advancement of Science Auditorium, Washington DC Teleconference February 2000


“Enabling Technology” Government Technology Magazine, February 2001   http://www.govtech.net/magazines/story.phtml?id=2530000000000945 

“Strategies Outlined for Making Multimedia Features Accessible,” ADA Compliance Guide Special Report on Electronic Access, Thompson Publishing Group, 2001

“Locking Out the Disabled” PC World August 2000 http://www.pcworld.com/current_issue/article/1,1212,17690,00.html

“The Disability Divide” Intellectual Capital.com June 2000 http://www.intellectualcapital.com/issues/issue383/item9732.asp 

“Internet Could Spin A Web of Disability-Access Violations Sacramento Business Journal May 8, 2000 http://www.bizjournals.com/sacramento/stories/2000/05/08/focus2.html 

City Worker Ensures Web is Accessible to Everyone” Silicon Valley Business Journal October 27, 1997 http://www.bizjournals.com/sanjose/stories/1997/10/27/focus3.html 


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