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Career Highlights
Project Management
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Managed the development and implementation of disability access
practices for products and services at the national level.
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Established and implemented processes to meet regulatory
requirements of Section 255 for the design, development and upgrade of
services for wireless company.
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Facilitated cross-company disability access and driving
wireless safety initiatives; created cross-functional teams to effectively
train and mentor individuals.
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Researched product availability and options serving as liaison
with national equipment team and manufacturers.
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Analyzed complex regulatory requirements and streamlined
information to an efficient worksheet process.
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Evaluated new products and solutions for accessibility to
wireless phones for customers with disabilities.
Training and Development
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Developed and produced driving wireless safety training video
and marketing campaign for internal and indirect sales associates; coordinated
distribution to 12,000+ locations.
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Identified and initiated process for mandatory employee online
training; safety driving and use of wireless devises.
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Created disability awareness training program for retail and
care representatives; conducted train the trainers sessions.
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Participated in industry conferences to promote awareness about
accessible features and accessories to make using wireless phones easier for
people with disabilities.
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Formulated disability access website content to educate
consumers.
Communication
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Served as subject matter expert in disability related issues to
technology engineers, retail, customer care, legal and marketing at the
national level.
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Delivered successful presentation to company president for a
nation-wide expansion of hearing disabilities program.
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Represented the entire wireless industry demonstrating the
Nokia neckloop hearing accessory to the Vice President of the United States at
the Tenth Anniversary of the signing of the Americans with Disabilities Act in
Washington, D.C.
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Recognized in the industry as a strong advocate for the
advancement of wireless technology for people with disabilities; selected to
participate in national conventions, industry forums and the internal
Executive Diversity Council.
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Designed E-flyer for sales representatives to replace printed
collateral; savings of $175,000 annually to company.
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Authored book and recorded complete album of original songs;
wrote lyrics and music.
Sales / Marketing
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Educated management and sales representatives on the needs of
individuals with disabilities and company responsibilities to meet regulatory
compliance.
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Assisted corporate marketing department in monitoring,
managing, revising and positioning disability related information for internal
and external support, including collateral, Internet website, intranet
website, customer and retail information systems.
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Partnered with regional marketing and sales to develop consumer
programs addressing disability issues.
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Experienced in product and market positioning; successful sales
background.
Work Experience
AT & T Wireless, Fresno,
CA
10/92 06/03
External Affairs Specialist
(01/99 06/03)
Marketing Specialist
(11/97 12/98)
Account Executive
(10/92 11/97)
Presentations Plus, Fresno,
CA
11/88 09/92
Owner
Coast to Coast Video, Fresno,
CA
03/80 11/88
Co-Owner
Affiliations
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Business
Professional Women of the Year, Alumni Association President
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Self Help for
Hard of Hearing People, Inc. Member
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American
Council of the Blind Member
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American Speech
and Hearing Association Member
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Telecommunications for the Deaf, Inc. Member
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