Accessibility Features of CallXpress from AVST

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Accessibility Features of CallXpress from AVST

Introduction

CallXpress is a product that contains several features that help users with disabilities to interface with the product and to allow all users disabled or not to use CallXpress with a number of different interfaces and to adhere to Section 508 of the U. S. Rehabilitation Act. Below are some details as to how CallXpress achieves this goal.

SMS Capability

Allows SMS messages to be sent to the user’s cell phone to notify the user of new voice or fax messages

TTY

The TTY interface allows users with the following disabilities to interface with CallXpress.

Hearing
Speech

This is a robust interface that allows the user to access the features of CallXpress to handle email, voicemail and Fax.

When available, caller identification is presented via TTY

CallXpress Voice Input/Voice Output

The Voice Input and Output interface for CallXpress supports remote users, users with telephone access only, and cell phone users. Works with standard Customer Premises Equipment and Cell Phones and has been tested with a Bluetooth device. This is a robust interface that allows the user to access the features of CallXpress to handle email, voicemail and Fax.

The CallXpress Voice Input / Output interface has features capable of assisting users with the following disabilities:

Cognitive

When available, caller identification is presented via audio.

Voice Input allows the user to control the product.

Voice output allows the user to hear prompts and message details.

CallXpress will re-prompt the user multiple times. This setting is configurable.

Mobility

When available, caller identification is presented via audio

CallXpress supports a telephone user interface supported by audio prompts and can be controlled by voice commands

CallXpress will re-prompt the user multiple times. This setting is configurable.

Vision

When available, caller identification is presented via audio.

CallXpress supports a telephone user interface supported by audio prompts and can be controlled by voice commands or keypad entry.

CallXpress will re-prompt the user multiple times. This setting is configurable.

Web Access

Accessible web access will assist those with disabilities who may not have access to a phone.

Accessible Documentation and Support

Documentation

Documentation in accessible electronic format will be supplied regarding the features of CallXpress upon request.

Product Support

Support services including voice mail and email support the communications needs of persons with disabilities.

More information is available on the AVST web site at http://www.avst.com

Review by ICDRI Staff August 11, 2008